1. Agreement to Terms
By accessing or using the services provided by FrontCare.ai ("Company," "we," "us," or "our"), including our AI receptionist system, CRM automation, call handling, SMS follow-up automation, and lead management tools (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use our Services.
2. Use of the Service
Subject to these Terms, FrontCare.ai grants you a limited, non-exclusive, non-transferable license to use the Services for your internal business purposes. You agree to:
- Use the Services only for lawful business purposes.
- Comply with all applicable local, state, federal, and international laws and regulations, including telemarketing and SMS regulations (TCPA, CAN-SPAM, etc.).
- Not resell, sublicense, or redistribute access to the Services without written consent.
- Not reverse-engineer, decompile, or attempt to extract the source code of any part of the Services.
3. Account Responsibilities
- You are responsible for maintaining the confidentiality of your account credentials.
- You are responsible for all activity that occurs under your account.
- You must provide accurate and complete information when creating your account and keep it up to date.
- You must promptly notify us of any unauthorized use of your account at adrian@frontcare.ai.
- You are solely responsible for obtaining any consents required from your customers (e.g., call recording disclosures, SMS opt-ins) as required by law.
4. Subscription & Billing
- Access to the Services requires a paid subscription. Pricing is provided at the time of sign-up or as quoted by our sales team.
- Subscriptions are billed on a monthly or annual basis, depending on your selected plan.
- You authorize FrontCare.ai to charge your payment method on a recurring basis for the subscription fee.
- All fees are in U.S. dollars and are exclusive of applicable taxes, which you are responsible for paying.
- We reserve the right to change pricing with at least 30 days' notice. Continued use after a price change constitutes acceptance.
- Payments are processed securely through Stripe. We do not store payment card information.
5. Cancellation and Refunds
- You may cancel your subscription at any time by contacting us at adrian@frontcare.ai.
- Cancellations take effect at the end of the current billing period. You will retain access to the Services until then.
- Subscription fees are generally non-refundable except where required by law or at our sole discretion.
- If FrontCare.ai fails to deliver the agreed-upon service within the first 30 days and we are unable to resolve the issue, you may be eligible for a full refund. Contact us to initiate a review.
- We reserve the right to terminate your account for violations of these Terms without refund.
6. Acceptable Use Policy
You agree NOT to use the Services to:
- Send unsolicited spam, phishing messages, or fraudulent communications.
- Harass, threaten, or harm individuals.
- Violate any laws, including consumer protection, privacy, or anti-spam regulations.
- Impersonate any person or entity.
- Transmit viruses, malware, or any harmful code.
- Interfere with or disrupt the integrity or performance of the Services.
- Scrape, crawl, or collect data from the platform without authorization.
We reserve the right to suspend or terminate accounts that violate this policy without prior notice.
7. Limitation of Liability
To the maximum extent permitted by law, FrontCare.ai and its officers, directors, employees, and agents shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages.
- Loss of profits, revenue, leads, data, or business opportunities.
- Damages arising from your use or inability to use the Services.
- Any errors, interruptions, or inaccuracies in the AI system's responses or actions.
Our total liability to you for any claim arising under these Terms shall not exceed the amount you paid to FrontCare.ai in the 3 months preceding the claim.
8. Service Availability
- We strive for high availability but do not guarantee uninterrupted access to the Services.
- Scheduled maintenance will be communicated in advance when possible.
- We are not liable for downtime caused by third-party providers (e.g., Twilio, GoHighLevel, cloud infrastructure).
- We reserve the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice.
9. Intellectual Property
All content, features, and functionality of the Services, including software, AI models, branding, and documentation, are the exclusive property of FrontCare.ai and are protected by intellectual property laws. You may not copy, modify, or distribute any part of the Services without our written permission.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts located in New Jersey.
11. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of significant changes by email or through the platform. Continued use of the Services after changes constitutes your acceptance of the revised Terms.
12. Contact Us
If you have questions about these Terms, please contact us: