FrontCare.ai (“we,” “us,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website or engage with our services. By using our website or services, you consent to the practices described in this Privacy Policy.

We may collect personal information that you choose to provide, such as your name, email address, phone number, business name, and scheduling or contact preferences. If you are a Client using our AI receptionist services, limited patient contact information may be processed as part of call handling, lead capture, and appointment workflows. We may also collect non-personal information that does not identify you directly, such as browser type, device information, pages visited, referring websites, and usage patterns, which helps us improve website functionality and service performance.

We collect information when you submit forms on our website, book appointments, communicate with our AI or team, receive SMS messages or phone calls, or use connected scheduling and automation systems. We may also collect information automatically through cookies, pixels, and similar technologies. Cookies are small files stored on your device that help us improve your experience, understand site usage, and measure marketing performance. You can disable cookies through your browser settings, but doing so may limit certain website features. Third-party tools used for analytics or advertising may also place cookies on your device, and their practices are governed by their own privacy policies.

We use the information we collect to provide and operate our services, respond to inquiries, deliver AI call handling and messaging, schedule appointments, provide onboarding and support, improve system performance, analyze usage trends, and optimize workflows. We do not sell your personal information. By providing your phone number, you consent to receive service-related communications, including appointment confirmations, reminders, and operational notifications; message and data rates may apply, and you may opt out by replying STOP. Calls may be recorded or monitored for quality assurance and training where legally permitted.

FrontCare.ai uses artificial intelligence tools to process voice and text interactions for administrative purposes such as answering calls, capturing lead information, routing appointment requests, and sending follow-up messages. These AI systems are used strictly for operational front-desk support and are not intended to provide medical, dental, or clinical advice. Clients using FrontCare.ai services remain responsible for their own compliance with healthcare privacy laws, including HIPAA where applicable. FrontCare.ai implements reasonable safeguards as part of delivering the service, but we are not responsible for a Client’s internal data handling practices, staff conduct, or third-party systems controlled by the Client.

We may share limited information with trusted third-party service providers as necessary to deliver our services, such as communications providers (SMS and phone), CRM and automation platforms, AI processing tools, and payment processors. These providers are permitted to use information only to perform services on our behalf and are expected to protect it consistent with their contractual obligations. We take commercially reasonable measures to protect your information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites, and we are not responsible for the privacy practices or content of those sites. Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. You may request to access, update, or delete your personal information by contacting us at [email protected].

We may update this Privacy Policy from time to time, and any changes will be posted on this page. If you have any questions about this Privacy Policy or our data practices, please contact [email protected].